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Frequently Asked Questions

Find answers to common questions about our products and services

We've compiled a list of frequently asked questions to help you find the information you need. If you can't find the answer to your question, please don't hesitate to contact us.

How long does it take to ship?
Shipping usually takes approximately 3-5 business days for domestic shipping and 7-14 business days for international shipping.
How do I track my order status?
You can track your order via your confirmation email or WhatsApp.
How do I return or exchange a product?
Please contact us via email or phone for information on returning or exchanging products.
How do I cancel an order?
You can cancel your order before it is processed. Please contact us for more information.
How long the pre-order time?
Depends on the quantity of products and shipping.
What is the minimum wholesale order?
There is no minimum wholesale purchase.
What payment methods are accepted?
Payment can be made by transfer to a BRI bank account.
Can I pay Cash On Delivery/COD?
COD payments are currently not available.

Still have questions?

We're here to help! Contact us for any additional information you may need.

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